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Terms and Conditions

Gencloud > Terms and Conditions

Terms and Conditions

Effective Date: 06/05/2025

For the purpose of these Terms and Conditions, the terms “we”, “us”, and “our” refer to GENCLOUD ARTIFICIAL INTELLIGENCE LLP, a registered company based in Coimbatore, India. The term “you” refers to the user, customer, or entity accessing or using our platform, services, or products.

By using our website, services, or applications, you agree to be bound by the following terms. If you do not agree, please refrain from using our services.

1. Use of Services

  • Our products and services are intended for business and personal use as per the subscription plans or agreements signed.

  • You must not misuse our services or attempt unauthorized access to any part of our platform.

2. Intellectual Property

  • All content, including but not limited to logos, text, software, and graphics, is the property of Gencloud AI and is protected by applicable copyright and intellectual property laws.

  • You may not reproduce, duplicate, or exploit any part of our service without written permission.

3. User Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate and complete information when registering or subscribing to our services.

4. Service Modifications

  • We reserve the right to modify, suspend, or discontinue any service or product at any time without prior notice.

Cancellation and Refund Policy

At Gencloud AI, customer satisfaction is our priority. We offer transparent cancellation and refund policies to ensure a fair experience.

1. Subscription Cancellation

  • Monthly/annual subscriptions can be cancelled at any time from your dashboard or by contacting our support team.

  • Access to the service will continue until the end of the billing period.

2. Refund Policy

  • Refunds are processed only under the following conditions:

    • If a technical issue from our side prevents you from using the core features of our service, and we’re unable to resolve it within 7 business days.

    • Refund requests must be made within 7 days of purchase.

  • No refunds are offered for:

    • Change of mind

    • Partial usage of the service

    • Custom solutions, consulting, or services already delivered

3. How to Request a Refund

Email us at support@gencloudai.com with your registered email, payment details, and reason for the request.

Shipping and Delivery Policy

Gencloud AI primarily offers digital services and software. Hence, there are no physical shipping requirements. However, if any physical product or device (e.g., AI-powered hardware or tools) is ordered in the future, the following policy will apply:

1. Digital Products

  • Access to digital services will be granted immediately or within 24 hours after successful payment confirmation.

2. Physical Products (if applicable)

  • Orders will be processed within 2–5 business days.

  • Shipping timelines vary based on your location and shipping method chosen during checkout.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

3. Tracking

  • If shipping is involved, a tracking ID will be shared with you once the item is dispatched.